Complaints

ESA takes all complaints of misconduct very seriously. This information is intended to help you if you wish to make a complaint, have been or are being abused or harassed by staff, volunteers or officers in ESA Country Ministries or the Evangelisation Society of Australia as previously known.
The Director of Professional Standards responds to all complaints of misconduct including sexual, physical, spiritual or emotional abuse by staff, volunteers or officers. The Director is as independent as possible from ESA but is paid by ESA.

To make a complaint:
The fasted way to lodge your complaint is to call the confidential recorded information line at any time on (03) 8692 1177.
All information provided to this service is strictly confidential. The message on this number will ask you to give a name and your phone number or address so that the Director can contact you as soon as possible.

Alternatively, you can write a letter to the Director, marking your envelope "Confidential":
Director of Professional Standards
ESA COUNTRY MINISTRIES
PO Box 337
Canterbury VIC 3126

The aim is to solve complaints as quickly as possible. There are different ways of dealing with complaints - informally, formally or referring the matter to another professional standards body or to a child protection authority or to the Police.
For further assistance please click this link to view, print or download the brochure "Information for people thinking of making a complaint"